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There have been two critical events in recent years that have had a profound effect on the market research industry.

The first was the ‘internet’ – the advent of online as a research medium and information source. The second critical event that is having (and will continue to have) a profound effect on our industry is the development of mobile – not just telephones, but also tablets, phablets, other portable devices and the associated ‘app’ industry. These devices now allow us to capture ‘immediacy’ – both consciously and unconsciously (i.e. passively) – and have greatly expanded our ability to measure ‘real-time’ behaviour, rather than reported behaviour.

The Handbook of Mobile Market Research is a companion book to Ray Poynter’s Handbook of Online and Social Media Research and provides a real source of current best practice guidance for those wishing to better understand mobile and include it in their toolkit of research methodologies. The authors, Ray Poynter, Navin Williams, and Sue York, bring years of learning, global experience, and a passion for combining new approaches with rigour. For example Ray and Sue are the editors of ESOMAR’s book Answers to Contemporary Market Research Questions, and Navin is one of the contributors.

The book helps advance the cause of high quality market research by answering your questions, providing you with guidance, removing your fears, but at the same time highlighting the many (evolving) challenges that continue to present themselves with the adoption of any such new medium. This Handbook of Mobile Market Research is THE essential and formative guide to better understanding, and optimizing, your adoption of mobile.

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