All ticket sales are final. Please review your event selection carefully before completing your purchase and only purchase tickets if you are certain you wish to attend.
A partial refund of EUR 100 may be granted for cancellations received at least 14 calendar days prior to the start of the event. No refunds will be issued for cancellations received less than 14 days before the event.
Full refunds will only be considered in exceptional circumstances, such as where a visa application is formally denied by the authorities of the country where the event is hosted. Requests for a full refund must be supported by appropriate documentation.
If you believe your circumstances may qualify for a refund, please contact events@esomar.org. All refund requests will be reviewed on a case-by-case basis at Esomar's discretion.
Esomar permits registered delegates to name a substitute to attend in their place. Should the substitute not benefit from the same rates (non-member and member rates), Esomar will charge the difference between the rates.
The only exception to these terms is in the case of force majeure. In such an instance, where Esomar cannot reasonably be expected to execute the scheduled event, Esomar will communicate the permissible options to the affected delegates.